Shipping Policies

Shipment Types and Times

All shipment costs are displayed based on purchase price or volume at checkout. Shipments are processed within 2-5 business days, with time varying during high-volume seasons. Most packages transfer from USPS to the local postal company, with tracking available on their websites.

Pre-Orders

  • Shipping dates may change due to production issues or delays. Updates will be provided via email. We apologize for any inconvenience.
  • Pre-order items are sent when entire pre-order is available and will be shipped separately from any ready-to-ship items.

Customs and Duties Charges

We cannot guarantee whether customs fees will be charged upon receiving a package. We are not notified of local customs charges before shipping, and Mary and Shelley cannot assume responsibility for or refund customs/duties fees.

Delayed, Lost, or Stolen Packages

Third-party companies such as national and international package services.

For items marked "undelivered," please directly contact the postal company handling your package, as Mary and Shelley is not responsible for delivery issues caused by the postal service or incorrect addresses.

Return Policies

Returns + Unclaimed Packages

  • Visit our Returns Center for an exchange or refund.
  • Returns are to be initiated within 10 days of package receipt for regular-priced items.
  • Damaged or incorrect item claims must be made within 3 days of delivery.
  • Sale items are Final Sale.
  • Returns must be shipped within 20 days of return request approval.
  • Mary and Shelley does not cover return costs. USA customers will receive a shipping label via email, with the cost deducted from the refund.
  • Items must be unused and in the same condition as received (unwashed, no stains, pet hairs, odors, etc.).
  • Customs fees charged to our account on returned packages will be deducted from refund totals.
  • If your package is marked as unclaimed by the postal office and returned to our headquarters ('Returned to Sender'), the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage fees.